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Use of artificial or pre-recorded voice

Bank of America Sign and Logo in Front of Branch

Financial institutions may telephone consumers to try to collect debts. What they may not do is call consumers’ cell phones using automatic dialing systems, unless they obtain prior express written consent. So says the Telephone Consumer Protection Act (TCPA). The complaint for this class action claims that Bank of America Corporation did indeed use automatic dialing systems to contact consumer cell phones, even after a consumer’s lawyer told it to stop.

Enagic Ad with Water Background

The class action resolved by this settlement alleged that Enagic USA, Inc. violated the federal Telephone Consumer Protection Act (TCPA)—specifically, that it called consumer phones using an automatic dialing system or artificial or prerecorded calls without first getting the consumers’ consent.

Letters TCPA and Concentric Circle Design

ICOT Hearing Systems, which does business as ListenClear, is resolving a class action via a $1.2 million settlement. The complaint alleged that the company violated the Telephone Consumer Protection Act (TCPA) by making calls to consumers using an artificial or prerecorded voice without the consumers’ permission.

Policeman Reaching Out of Cell Phone

The Telephone Consumer Protection Act (TCPA) places limitations on how businesses may contact consumers. These limitations are valid for debt collectors as well. The complaint for this class action alleges that Eagle Recovery Associates, Inc. ignored an attorney’s letter in order to contact the plaintiff in this case, in violation of the TCPA.

Lyft Logo

Does Lyft, Inc. look for drivers via calls which violate the Telephone Consumer Protection Act (TCPA)? The complaint for this class action alleges that Lyft “has a policy and regular practice of placing calls, or knowingly sanctioning such calls, to consumers using a prerecorded or automated voice and an ATDS” or an automated telephone dialing system. 

Keller Williams Realty Logo

Does Keller Williams Realty, Inc. teach its realtors to break the law? The complaint for this class action alleges that, during their training, Keller Williams realtors are told to get leads and to make calls with automatic dialing systems, in ways that may violate the Telephone Consumer Protection Act (TCPA).

Cell Phone in Circle with Strikethrough

Every week brings the filing of more class actions against companies who are accused of violating the Telephone Consumer Protection Act (TCPA). Have they never heard of this law, or do they simply not care? In this case, it’s a technical school called Universal Technical Institute, Inc. that is alleged to have violated the law against invading the privacy of consumers with telemarketing calls.

Cell Phone in Circle with Strikethrough

PTZ Insurance Agency, Ltd. and Pethealth are paying $5.5 million to settle a class action alleging the companies violated the Telephone Consumer Protection Act (TCPA). The complaint alleged that the companies placed unwanted calls to consumer cell phones to remind consumers of a thirty-day gift of insurance.

Comenity Bank Logo

The complaint begins by asserting, “Comenity remains one of, if the not the most abusive, robodialer in the country.” It is referring to Comenity Bank, which it claims “blasted Plaintiff’s cellular telephone with over 379 calls … in the span of two months” for an account that it claims was only one month delinquent. The complaint brings suit under the Telephone Consumer Protection Act (TCPA).

Cell Phone in Circle with Strikethrough

Debt collectors may contact a consumer debtor by picking up a receiver and dialing a number individually. What they may not do is call consumer cell phones using automatic dialing equipment, according to the Telephone Consumer Protection Act (TCPA). This class action brings suit against Direct Energy Services, LLC under the TCPA and the Texas Debt Collection Act (TDCA).

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