Unfair Cancellation Policy
Plaintiff Michael Marko called Reservations.com and booked three hotel rooms in Paducah, Kentucky for December 8-10, 2016. According to the complaint, he gave Reservations.com a payment method and they made the reservation, but he never received a confirmation or receipt. He had no idea, he claims, that he had been charged a $14.99 fee for each of the three rooms he’d booked. Later, when he tried to cancel one of the rooms, he was not permitted to, even though he claims to have fulfilled all the requirements.