Reneging on "lifetime" promises
Two issues are argued in this class action against FCA US, LLC and Olathe Dodge Chrysler Jeep Ram. One is a breach of warranty claim for a “manifold bolt issue.” The other concerns the requirements to maintain a “lifetime” warranty, which the complaint alleges are concealed from customers so they allow the warranty to become invalid.
If a company makes a promise when a consumer first buys an item, must it continue to keep that promise for years to come? The complaint for this class action says yes. It claims that Tricopian, Inc. sold a portable charging product and then made “such a fundamental change in the nature of its support of the product as to deprive consumers of the primary benefit of the bargain.”
The complaint for this class action alleges that Comcast Corporation offered some Utah customers “lifetime” subscription rates, but is now going back on that promise and increasing their rates.