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Recording Calls Without Consent

Telephone Receiver and "Call Recording" Sign

Parcel Pending, Inc. is settling a class action regarding its calls to consumers in California. The complaint alleged that the company had violated California’s privacy laws, which forbid the recording of calls involving at least one wireless party without the consent to all parties to the call.

Phone Receiver in Circle with Red Recording Light

California passed its Invasion of Privacy (CIPA) law in 1967. In its current version, among other things, it forbids the intentional recording of all communications involving cellular and cordless telephones, whether they are confidential or not. The consent of both parties to such a call must be obtained before a call can be legally recorded. The complaint for this class action alleges that American Medical Response, Inc. (AMR) recorded calls with consumers without first getting their permission. 

Volaris Plane Gaining Altitude

This settlement resolves a class action against Concesionaria Vuela Compañía de Aviación, SAPI de CV, also known as Volaris, and Controladora Vuela Compañía de Aviación, SAB de CV. The complaint alleged that the companies violated California’s privacy laws by recording, without notice or permission, calls that consumers made to their toll-free numbers.

Black Circle with Phone Receiver and Red Dot Labeled "REC"

California has an Invasion of Privacy Act (CIPA) to protect the interests of its citizens. Among its provisions are prohibitions against recording telephone calls unless both parties to the call agree to it. The complaint for this class action claims that Payment Management Services USA, LLC violated this law in recording conversations with consumers without permission. 

Cedar Financial Logo

Cedars Business Services, LLC does business as Cedar Financial, and it is settling a class action alleging that it recorded calls to cell phones in California without first telling the other party that the call was being recorded. The complaint claims that this practice violates California privacy laws.

Box Saying "Call Recording" Attached to Phone

California’s privacy laws prohibit the recording of calls to cell phones without giving proper notice that the call will be recorded. Nationstar Mortgage, LLC is settling a class action alleging it did just that—placed calls to cell phones and recorded them without notice or consent.

Twilio Logo

Twilio, Inc., a cloud communications service company, is settling a call- and text-recording class action for $10 million. Twilio provides cloud communications services, including for customers Handy, Homejoy, and Trulia.

Sequium Asset Solutions Logo

California passed its California Invasion of Privacy Act (CIPA) as long ago as 1967. The complaint for this class action brings suit under this law alleging that Sequium Asset Solutions, LLC recorded telephone conversations with consumers without authorization or permission from the consumers. 

S'Well Bottles

Can’t Live Without It, LLC does business as S’Well Bottle. The company is now settling a class action alleging that it violated California privacy laws by recording calls consumers made to its toll-free phone numbers without the consumers’ consent.

PF Chang's China Bistro Location

PF Chang’s China Bistro, Inc. and Pei Wei Asian Diner are settling a class action alleging the company violated California privacy laws by recording consumer calls to its toll-free number without the consumer’s permission.