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Defective Navigation System

Screen of Cadillac CUE System

“Cadillac” has become synonymous with high quality or “with all the bells and whistles,” as in “Cadillac health care plan.” But the complaint for this class action alleges that General Motors equipped cars in its Cadillac lines with defective Cadillac User Experience (CUE) navigation and radio touch screen displays.

The plaintiffs in this lawsuit allege that Ford marketed and sold an “infotainment” system called MyFord Touch with features such as SYNC that are defective.  Ford failed to fix the defect at the expense of consumers who are left with a sporadic and dangerous computer system that controls navigation, music, and phone systems.

Interior View, 2011 BMW

This lawsuit alleges that the navigation system on the 2012 and 2013 BMWs was prone to systemic failure and malfunction because of a defect that causes it to generate incorrect directions, identify wrong current locations and points of interest, not locate streets and/or addresses, and suddenly reset, among many other problems.