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Deceptive Pricing/Undisclosed Surcharges

Massage Envy Interior with Front Desk and Waiting Area

Do subscribers to Massage Envy’s monthly massage know how much they’re paying for their memberships? The complaint for this class action alleges that many do not know, because Massage Envy Franchising, LLP raises the rates without informing them.

Poinciana Medical Center

Emergency room bills are usually high—and sometimes higher than patients realize. In this class action, the complaint alleges that HCA Healthcare, Inc. imposes a surcharge for emergency room visits, in addition to charges for the actual services provided, that it does not tell patients about at the time of their emergency room visit.

Kadlec Regional Medical Center Building

The complaint for this class action alleges that the Kadlec Regional Medical Center’s emergency room charges a “cover charge”—a fee in addition to the itemized fees—for being seen at the center’s emergency room. The fee is not disclosed to patients at the time of their treatment and the complaint claims that this is “a substantial factor in an emergency care patient’s decision to remain at the hospital and proceed with treatment.”

Back of PlatePass Transponder

Dollar and Thrifty car rental companies are settling a lawsuit brought by the Florida attorney general’s office about fees they charged for PlatePass or other tolls. The complaint alleged that they had not warned customers about the additional fees.

Pile of Crab Legs at Whipper Snappers Restaurant

Fogle Enterprises, Inc. and Nolan Fogle are settling a class action suit alleging that their restaurants charged an unlawful 1%-1.5% “CDF fee” on customer bills, without disclosing the presence of the fee or that the funds collected were for non-charitable purposes. 

Omni Resorts La Costa Resort & Spa

What exactly is a “resort fee” that a consumer finds added on to the price of a room at certain hotels? According to the complaint for this class action, it’s not a valid fee but a form of “drip pricing” that allows hotels to advertise artificially low prices fools consumers into thinking they’re paying less than they are.

Electrical Tower and Wires with Blue Electrical Flashes

This settlement resolves five different class actions against North American Power & Gas, LLC (NAPG) that allege that NAPG misled customers and did not base its variable rates on market factors, as it claimed. 

Baja Beach Cafe

Patrons of Cabo Cantina, Baja Beach Café, Fiesta Cantina, PB Cantina, Jameson’s Irish Pub, or Sunset Trocadero Lounge have a refund coming to them. These restaurants are part of RMG Sunset, Inc., which has now agreed to settle a class action alleging it unfairly added a living wage surcharge to customer bills, in violation of consumer protection laws.

CenturyLink Logo on Wall

CenturyLink is again found settling a class action, this time one in the state of Missouri that alleges that the company sold a “Pure Broadband” package that was supposed to be broadband service only but actually included a limited-use phone line. 

Floating on Water

Plaintiff Michael Marko called Reservations.com and booked three hotel rooms in Paducah, Kentucky for December 8-10, 2016. According to the complaint, he gave Reservations.com a payment method and they made the reservation, but he never received a confirmation or receipt. He had no idea, he claims, that he had been charged a $14.99 fee for each of the three rooms he’d booked. Later, when he tried to cancel one of the rooms, he was not permitted to, even though he claims to have fulfilled all the requirements.

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