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Deceptive Online Services

Stages of Beauty Product

Stages of Beauty’s website sells skin improvement products designed for specific decades of life and offers to deliver products on a subscription basis as well. However, Plaintiff Matthew Lopez claims that the company does not follow California law regarding the automatic renewal of subscriptions. The laws require the following: Before the consumer clicks the button to agree to a company’s subscription agreement, the company must present the automatic renewal terms in a “clear and conspicuous manner … in visual proximity” to the request for agreement. Before charging a customer’s credit or debit card for an automatic renewal, the company must get the consumer’s affirmative consent. The company must also provide an acknowledgement that contains the terms, the cancellation policy, and information on how to cancel the subscription, in a way that can be retained by the consumer.

image of proactiv products

The plaintiffs in this lawsuit allege that Guthy-Renker LLC violated California Business & Professions Code by enrolling consumers in automatic renewal billing for Proactiv products without properly informing the consumers about their automatic renewal billing practices.

image of active advantage logo

The plaintiffs in this lawsuit allege that when they used Active Network's website ActiveAdvantage to register for races, the website automatically enrolled them in their membership program without consent.  This membership program charged plaintiffs and other class members $59.99 (later $64.99) annually.

Photo of Wells Fargo branch

This class action alleges that Wells Fargo violated state and federal law by fostering a culture that led to thousands of employees creating fake customer accounts to meet internal “cross-selling” targets while forcing those account holders to incur fees and expenses.

image of paypal logo

The plaintiffs in this lawsuit allege that PayPal improperly handled disputed transactions on PayPal accounts and improperly placed holds, reserves or limitations on accounts or closed or suspended accounts. Plaintiffs also allege that PayPal failed to provide them with annual error-resolution notices and monthly account statements allegedly required under the Electronic Fund Transfer Act.

image of angies list logo

The plaintiffs in this lawsuit allege that Angie's List did not disclose that companies that advertise on that website may receive better letter-grade ratings, reviews, and ranking in search results as well.

picture of birchbox logo

This class action lawsuit alleges that Birchbox, a high-end online cosmetic retailer based out of California, automatically renewed online subscriptions without clearly displaying renewal or cancelation terms.  Many of the accounts renewed were free trials.

IMVU offers an application that allows customers to take on characters (avatars), purchase virtual items like clothing, furniture, or audio files for them, and have them interact with other avatars.

This class action alleges that when users of AOL e-mail have had their accounts hacked and files are subsequently lost, the company has offered those customers paid membership services on a free 30-day trial basis as a means to help them recover the missing data, only to delay the promised assistance until monthly charges become applicable under the agreement.

This class action alleges that Groupon and businesses making offers through Groupon illegally used expiration dates and other restrictions on vouchers, violated state consumer laws, and failed to make adequate disclosures of terms. It combines a number of lawsuits against Groupon. A previous settlement was reached in 2012 but was terminated after an appeal.