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Deceptive Business Practices

Wells Fargo Logo

A number of customers have brought class actions against banks alleging unfair overdraft fees, but leave it to Wells Fargo to expand this to yet another kind of wrong: non-sufficient fund (NSF) fees and overdraft (OD) fees assessed on a single transaction. The complaint for this class action alleges that goes against bank agreements as well as reasonable consumer expectations. 

Alder Holdings Logo

There are many ways to take customers away from rivals, but fraud should not be one of them. The complaint for this class action claims that Alarm Protection Technology, LLC (APT) makes a practice of lying to customers of other companies in order to get them to switch to APT services. For example, it said that SSI had gone out of business, that it had assigned their accounts to APT, that SSI could no longer properly monitor their alarms, or that SSI no longer served their area.

Target Logo

When is a debit card not a debit card? According to the complaint for this class action, Target debit cards are not because they do not play by the rules followed by other debit cards. In fact, the complaint claims, the Target card is more like a “shrouded electronic check” in that there is no direct linkage to the customer’s account at the time of use and no rejection of transactions for insufficient funds.

Ally Financial Logo

Ally Financial is settling a class action that alleges it violated the rights of consumers who bought their vehicles at the ends of leases. The complaint claims that the company charged, or allowed dealers to charge, documentary or dealer fees at the end-of-lease purchase.

U-Haul Rental Truck

When Plaintiff Seth Newman booked a U-Haul truck to move his mother’s things to her new home, he was aware of U-Haul’s reservation guarantee: “When you make a truck or trailer reservation, we guarantee to provide you with the equipment, size, location, and pick up time as agreed. Should you not receive the equipment, size, location, and pick up time you agreed to, U-Haul will compensate you $50.” Unfortunately, the complaint for this class action says that U-Haul regularly fails to honor that guarantee.

Worldpay Logo

Merchants must be able to accept credit cards, whether they’re small or large. But credit card processing services are both complex agreements and a significant expense. The complaint for this class action alleges that processor Worldpay US, Inc. uses the complexity of its agreements to breach its contracts and charge merchants more than they have agreed to pay.

InventHelp Ad Caveman and Wheel

Plaintiff Etta Calhoun had an idea for an invention, and she was attracted by InventHelp commercials, which claimed that the company had “more than 9,000 companies who have agreed to review ideas” it submits. However, the complaint for this class action alleges that InventHelp maintains a fraudulent web of companies that do nothing but defraud would-be inventors while escaping liability. 

eFax Logo

Are you an Internet fax subscriber who noticed changes to your account that you did not give permission for? We’re investigating Internet fax company J2 Global, which may have been meddling with customer accounts in various ways: by transferring customers to a different J2 provider, by attempting to lock in subscriptions via automatic renewals, by signing them up for more expensive programs or adding services that customers have not approved, and by making it difficult for customers who choose to leave to take their fax numbers with them. 

Big O Tires Store

Big O Tires, LLC has agreed to settle a class action brought on behalf of customers who bought a Tire Protection Package (TPP), Service Central Road Hazard, King Royal Tire Service, or equivalent service contracts for road hazard protection.

American Airlines Plane in Flight

How would you like to go through all the steps of booking a flight—finding a great offer, inputting your airports, choosing your flights, making sure there are no extra charges, entering your credit card info—and then, after clicking Pay Now, you discover that the price has suddenly risen by as much as $100? That’s what this complaint claims happened to Plaintiff Margaret Schultz when she tried to book flights with American Airlines. The complaint claims that American is running a bait-and-switch scheme. Among the counts, it names breach of contract and unjust enrichment, and requests monetary damages from American.