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Deceptive Business Practices

U-Haul Rental Truck

When Plaintiff Seth Newman booked a U-Haul truck to move his mother’s things to her new home, he was aware of U-Haul’s reservation guarantee: “When you make a truck or trailer reservation, we guarantee to provide you with the equipment, size, location, and pick up time as agreed. Should you not receive the equipment, size, location, and pick up time you agreed to, U-Haul will compensate you $50.” Unfortunately, the complaint for this class action says that U-Haul regularly fails to honor that guarantee.

Worldpay Logo

Merchants must be able to accept credit cards, whether they’re small or large. But credit card processing services are both complex agreements and a significant expense. The complaint for this class action alleges that processor Worldpay US, Inc. uses the complexity of its agreements to breach its contracts and charge merchants more than they have agreed to pay.

InventHelp Ad Caveman and Wheel

Plaintiff Etta Calhoun had an idea for an invention, and she was attracted by InventHelp commercials, which claimed that the company had “more than 9,000 companies who have agreed to review ideas” it submits. However, the complaint for this class action alleges that InventHelp maintains a fraudulent web of companies that do nothing but defraud would-be inventors while escaping liability. 

eFax Logo

Are you an Internet fax subscriber who noticed changes to your account that you did not give permission for? We’re investigating Internet fax company J2 Global, which may have been meddling with customer accounts in various ways: by transferring customers to a different J2 provider, by attempting to lock in subscriptions via automatic renewals, by signing them up for more expensive programs or adding services that customers have not approved, and by making it difficult for customers who choose to leave to take their fax numbers with them. 

Big O Tires Store

Big O Tires, LLC has agreed to settle a class action brought on behalf of customers who bought a Tire Protection Package (TPP), Service Central Road Hazard, King Royal Tire Service, or equivalent service contracts for road hazard protection.

American Airlines Plane in Flight

How would you like to go through all the steps of booking a flight—finding a great offer, inputting your airports, choosing your flights, making sure there are no extra charges, entering your credit card info—and then, after clicking Pay Now, you discover that the price has suddenly risen by as much as $100? That’s what this complaint claims happened to Plaintiff Margaret Schultz when she tried to book flights with American Airlines. The complaint claims that American is running a bait-and-switch scheme. Among the counts, it names breach of contract and unjust enrichment, and requests monetary damages from American.

Rite Aid Sign

Pharmacies are supposed to charge insurance companies and customers their “usual and customary” (U&C) price for generic prescription drugs. This is normally the price paid by customers who do not have insurance and who pay cash, but the complaint claims that Rite Aid charges a higher price, in violation of federal and state regulations. The complaint alleges violation of laws against negligent misrepresentation, unfair competition, and unjust enrichment, among other things. 

Apple iPhone 7

Do Apple updates intentionally slow down older iPhones? This complaint claims that it does, that there’s a partial fix, and that Apple has deliberately not told consumers about either one. The models involved are the iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, or 7 Plus. Apple claimed that its 10.2.1 update would improve security and “power management during peak workloads” and prolong the life of the device. According to the complaint, on December 20, 2017, Apple finally admitted that its latest iOS updates deliberately showed the phones’ performance.

24 Hour Fitness Interior

24 Hour Fitness is settling both class action and government lawsuits centering on the company’s prepaid fitness club memberships that allow customers to purchase memberships for one to three years. The class action complaints allege that the company told customers purchasing prepaid memberships that renewals would remain at the same prices for life, but then raised renewal prices. 

CenturyLink Logo on Wall

CenturyLink is again found settling a class action, this time one in the state of Missouri that alleges that the company sold a “Pure Broadband” package that was supposed to be broadband service only but actually included a limited-use phone line. 

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