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Cadillac CUE System “Spider Web” Breakage Class Action

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Screen of Cadillac CUE System

“Cadillac” has become synonymous with high quality or “with all the bells and whistles,” as in “Cadillac health care plan.” But the complaint for this class action alleges that General Motors equipped cars in its Cadillac lines with defective Cadillac User Experience (CUE) navigation and radio touch screen displays.

The Nationwide Class for this action is all individuals in the US who bought or leased one of the vehicles in question. California, Florida, Michigan, and Texas Subclasses have also been proposed for people who bought or leased one of the vehicles in question in those states.

The vehicles in question are 2013 to 2017 Cadillac ATS, SRX, and XTS vehicles and 2014 to 2017 Cadillac CTS, ELR, and Escalade vehicles which contain the CUE system. 

What’s the defect alleged? The complaint says the defect “causes it to spontaneously delaminate, bubble or crack in a ‘spider-web’ formation…. When this happens, the unit ceases to function properly.” 

Is the system important? It apparently “handles climate, navigation, the back-up camera and audio/Bluetooth/communications.” And, according to the complaint, it “manifests itself within the limited warranty period or shortly after the limited warranty period expires, [and] poses a serious safety risk to drivers, who can become dangerously distracted.” 

What causes the problem? The complaint says that the first factor is standard mechanical stress, brought on by the normal shaking and vibration of the vehicle when it’s moving. Second, “the plastic cover and touch screen glass separates … due to moisture ingress into the silicone-like interlayer.”

Owners sometimes spend $1,500 or more to replace the system, the complaint says. But because the defect is inherent in the system, replacing one CUE system with another does not really get rid of the defect.

The complaint claims that GM must have been aware of the defect through a number of sources, including the National Highway Traffic Safety Administration (NHTSA) records, customer complaints, dealer repair records and requests for technical assistance, warranty claims, durability testing, and other sources. Even, it did not fix the defect or warn buyers of these models of Cadillacs that the defect exists.

In fact, the complaint alleges that “GM purports to ‘repair’ the Class Vehicles by performing ineffectual or insufficient software updates, part replacements, and other procedures that fail to fully resolve the defects.” GM has not issued a recall to remedy the defects, and owners are therefore left paying for these repairs themselves.

The complaint claims primarily breaches of warranties.

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